Purchase of Treatment Services and Appointment Booking:
To book an appointment, customers must purchase the desired facial treatment via our mobile application. Appointments can then be booked on desired date/time. Payment has to be made upfront when making the purchase/booking. In special cases, we may also accept bookings via business WhatsApp, over the phone or in-person, subject to availability.
Cancellation and Rescheduling:
We understand that plans may change. Please provide at least 24 hours’ notice for cancellations or rescheduling. Customers may update their appointment bookings via our mobile application.
If less than 24 hours’ notice, please reach out to us via phone call or business WhatsApp with valid reason. If customer is not able to provide any valid reason and/or updates for missing the booked appointment by 48 hours after booked appointment, the purchase will be forfeited and invalid for next booking.
Treatment Eligibility and Punctuality:
It is the responsibility of the customer to disclose any medical conditions or allergies before undergoing a treatment.
Our staff reserves the right to refuse or modify a treatment based on the customer’s health and safety.
If customer is more than 10 minutes late for the appointment, our esthetician is unable to provide the service unless the next immediate time slot is free. Our esthetician reserves the right to refuse service based on their discretion of schedule.
Pricing and Payment:
Menu prices are subject to change without prior notice, at the discretion of the management. Any fully paid purchases made prior to announcing the change, will not be subjected to the price change.
Payment is due at the time of sale. We accept cash, credit cards, or other accepted forms of payment as specified.
Refunds and Exchanges:
Refunds and exchanges are governed by our Refund and Exchange Policy, as stated on our website.
Products must be in new condition for refunds or exchanges, and treatment refunds may be considered in specific circumstances.
Our decision regarding refunds or exchanges is final.
Confidentiality and Privacy:
We respect your privacy and confidentiality. Any personal or medical information shared with us will be treated with utmost confidentiality.
We may collect and process personal information as outlined in our Privacy Policy.
Liability:
While we take every precaution to provide safe and effective treatments, customers assume any associated risks.
We are not liable for any allergic reactions, injuries, or adverse effects resulting from treatments, unless due to our negligence.
Modification of Services:
We reserve the right to modify or discontinue any treatments or services without prior notice.
In such cases, customers will be provided with suitable alternatives if their purchased treatment is affected.
Governing Law:
These terms and conditions are governed by and construed in accordance with the laws of the Republic of Singapore.
Please read and understand these terms and conditions before booking an appointment. If you have any questions or require clarification, please contact our customer support team at ombreconcepts@gmail.com