Product Refunds and Exchanges: 

 

We offer a 7-day window for refunds and exchanges on products. 

To be eligible, the product must be in new condition, sealed and suitable for resale. If the product is in new condition and doesn’t affect our ability to sell it to another customer, we will gladly process a refund or exchange. 

If there is a special case in which a refund is in consideration past the 7-day window, any products that is past its expiration date will be rejected, regardless if it is sealed or not. 

We do not offer refunds or exchanges on used or opened products unless they are defective or damaged.  

Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival. 

 

Facial Treatment Refunds and Cancellations: 

 

For facial treatments, customers have a 24-hours window before their booked appointment to change their mind and request a refund or cancellation. 

Within the 24 hours, all sales of facial treatments are final, non-refundable and non-transferable. 

In rare case in which packages have to be refunded due to health concerns/conditions, we will require official documentation, evidence and/or a doctor’s note for refund consideration. 

 

Treatment Credit for Refunds: 

 

If eligible for a refund on a facial treatment service, customers will receive the refund in the form of treatment credits. 

This credit can be used towards another service booking of facial treatment of the same value. 

 

Contact Customer Support: 

 

To request a refund or exchange, or for any further assistance, please reach out to our customer support team at ombreconcepts@gmail.com 

Please provide your membership number, order details, proof of purchase, and any relevant information for a swift resolution.